Hydro One is warning customers of increased scams, targeting utility users leading into the holiday season.
Spokesperson for Hydro One, Alex Stewart says common tactics include threatening phone calls, texts and emails demanding payment.
“The busy holiday season is a prime time or scammers looking to take advantage of unsuspecting victims. We encourage customers to stay safe and protect themselves with the tips and resources we have available.”
Stewart provides some tips.
“If you do receive a suspicious email or text threatening to disconnect power, please contact us directly and please know that we are not disconnecting an y customers for non-repayment at this time. We do have avenues for customers that are struggling and we encourage customers to reach out. Our pandemic relief fund does offer financial flexibility for customers facing hardships. right now.”
Stewart adds when in doubt about , contact your utility provider directly.
More tips from Hydro One:
- Never make a payment for a charge that isn’t listed on your most recent bill
- Ignore text messages or emails with suspicious links promising refunds
- Don’t call the number provided to you. Instead, call your utility directly to check the status of your account
- Do not provide any personal information or details about your account
- Utility companies will never threaten immediate disconnection for non-payment
- If you feel threatened in any way, contact your local police
- Always be suspicious if someone asks for payment with gift cards or bitcoin.
