The Northwestern Health Unit is taking new steps to improve its services.
Offices are collecting client feedback surveys and have put in place a scent-reduced policy for all of its offices.
Quality Improvement Officer Alex Berry says they want to ensure they are meeting the needs of area residents and user groups.
Berry says the scent policy will make sure all area offices are open and accessible to the public.
The surveys are anonymous and voluntary.
Surveys are found online at the health units website and paper forms can be found in all of local offices.
(www.nwhu.on.ca)