Ontario Consumer Services Minister Bill Walker is looking for a permanent solution to lengthy waits for birth certificates.
Speaking in Thunder Bay, Walker noted it can take up to 15-weeks to receive documentation.
He notes it’s a huge impact, stating sometimes you can’t get federal benefits if you don’t have a certificate for a new child.
Walker calls the wait “unacceptable”.
He is hoping he will be able to come up with a concrete plan after speaking to front line staff across the province.
Walker says one area of improvement needed is having online forms easier to fill out.